Terms of Service
Last updated: October 25, 2026
1. Agreement to these Terms
These Terms of Service ("Terms") govern your access to and use of the ESHI website, our mobile app for Android and iPhone, and related services (together, the "Service"), operated in the Hashemite Kingdom of Jordan. By creating an account or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not create an account or use the Service.
2. Eligibility
You must be at least 18 years old and capable of forming a binding contract under Jordanian law to create a member account. By registering, you confirm that the information you provide is accurate and that you meet this requirement.
3. Your Account
You're responsible for keeping your password confidential and for all activity under your account. Tell us immediately if you suspect unauthorized access. We may require additional verification (such as an email code) for certain account types, and we may suspend or terminate an account that we reasonably believe has been compromised, used fraudulently, or used to violate these Terms. Accounts for shop staff and administrators are created by ESHI or by the shop's own administrator; the Partner is responsible for who it gives access to and must remove people who leave.
4. What the Service Does
ESHI lets members browse offers from partner retailers ("Partners") and generate a time-limited, single-use QR code to redeem a discount in person at a Partner's branch. ESHI itself does not sell goods or services, does not process payments for your purchases, and is not a party to the transaction between you and the Partner. The discount, its terms, and the underlying purchase are the Partner's responsibility. Partners can also write their own offers in the Service. ESHI reviews each new or changed offer before members can see it, and may approve, reject, edit or remove it.
5. Offers and Redemption
Offers, discount amounts, eligibility, validity periods, and redemption limits are set by each Partner and may change or end at any time. A generated QR code (and the short code shown under it, which a cashier can type instead of scanning) is valid only for the stated time window and can be redeemed once; attempting to reuse, share, screenshot-and-resend, or otherwise circumvent a code's single-use nature is a violation of these Terms and may result in account suspension. We and our Partners may decline a redemption that appears fraudulent or abusive.
6. No Fees to Join
Creating a member account and browsing offers is free. Any cost is for the underlying purchase you make directly with the Partner, at the Partner's own prices, subject to the discount actually applied.
7. For Partners and Their Staff
If you use the Service on behalf of a Partner (as a shop administrator or cashier): (a) use it only for that Partner's business; (b) give a discount only to a member who presents a valid code at your shop, exactly as the Service shows it; (c) the offers, text and pictures you publish must be accurate, lawful and yours to use, and you give ESHI a non-exclusive licence to display them in the Service (website and app) and to share them as links; ESHI may review, approve, reject, edit or remove them; (d) keep the member information you see (such as redemption records and exports) confidential, and use it only for the Partner's own records and in line with the law; (e) keep your login private; the Partner is responsible for what its staff do in the Service; and (f) ESHI may suspend a Partner's or a staff member's access if these rules are broken or if an offer is misleading.
8. The Mobile App
The app is licensed to you, not sold, for your personal use (or, for shop staff, for the Partner's business). Apple and Google are not parties to these Terms and have no duty to support the app; the app store's own terms also apply. You may not copy, modify, decompile or reverse-engineer the app except as the law allows. Some features are optional and use your phone's abilities only with your permission (the camera, for shop staff to scan codes; photos, for pictures staff upload; and fingerprint or face unlock, which your phone performs). We may update the app, and may require an update for security or compatibility. The app needs an internet connection: offers and codes cannot be used offline.
9. Acceptable Use
You agree not to: (a) share your account or redemption codes (including the short code) with people who aren't you; (b) attempt to redeem the same offer more times than permitted; (c) interfere with or attempt to bypass the Service's security features, including rate limits and verification codes; (d) scrape, reverse-engineer, or misuse the Service; or (e) use the Service for any unlawful purpose.
10. Favorites and Communications
Features like favoriting offers or retailers are provided for your convenience and don't create any obligation on our part or the Partner's. We may send you service-related emails (confirmations, security codes, password resets and, for shop staff and administrators, notices about offers sent for approval or decided); these aren't optional marketing and can't be unsubscribed from while you hold an account.
11. Intellectual Property
The Service, including its design, logos, and software, belongs to ESHI or its licensors. You're granted a limited, non-exclusive, non-transferable right to use the Service for its intended personal purpose. You may not copy, modify, or redistribute any part of the Service except as the Service itself allows (e.g., sharing an offer link). Pictures and offer text uploaded by Partners remain theirs, subject to the licence in Section 7.
12. Suspension and Termination
We may suspend or terminate your account, with or without notice, if we reasonably believe you've violated these Terms, engaged in fraud, or created risk or legal exposure for ESHI or a Partner. You may delete your own account at any time from your account page; deletion is permanent and cannot be undone.
13. Disclaimers
The Service is provided "as is." We don't guarantee that offers will be available, error-free, or uninterrupted, and we aren't responsible for the quality, safety, legality, or delivery of anything you purchase from a Partner. To the fullest extent permitted by law, we disclaim all warranties, express or implied.
14. Limitation of Liability
To the fullest extent permitted by Jordanian law, ESHI will not be liable for indirect, incidental, or consequential damages arising from your use of the Service or your dealings with any Partner. Our total liability for any claim relating to the Service is limited to the greater of the amount you've paid us (which, for the standard member Service, is zero) or fifty Jordanian Dinars (50 JOD).
15. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we'll post the updated Terms with a new "last updated" date, and continued use of the Service after that point means you accept the changes. For material changes, we'll try to also notify active members by email.
16. Governing Law
These Terms are governed by the laws of the Hashemite Kingdom of Jordan, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the competent courts of Jordan.
17. Contact
Questions about these Terms can be sent to legal@eshi.online.